Satisfaction Guarantee – Your Trust, Our Commitment
At INDOTEAKOUTDOORFURNITURE.COM, we are dedicated to delivering high-quality furniture at competitive and affordable prices, supported by experienced professionals and outstanding customer service. We believe that great products, reliable service, and workable prices are the foundation of a trusted business. Our team works diligently to ensure that our pricing remains among the most competitive in the industry, while never compromising on quality.
Purchase Guarantee
We stand behind the quality of every product we deliver. Our Purchase Guarantee protects your order under the following terms:
Claim Period
- Claims are accepted within 2 (two) months from the date of arrival at the port of destination.
- Extensions may be granted upon request – please contact us in advance.
- Late claims will be reviewed and considered on a case-by-case basis.
Conditions Covered
The Purchase Guarantee applies to claims involving any of the following:
- Wood failure that renders the product unusable, even after attempted professional repair.
- Broken joints or connections in wooden components.
- Missing or broken non-wood hardware (e.g., bolts, screws, hinges).
- Rusty or corroded non-wood components.
Claim Requirements
All claims must be supported by the following:
- Photographs or digital images clearly showing the issue.
- A written explanation describing the problem in detail.
- Claims for non-wood component issues must follow the same documentation process.
Photos and supporting documents can be sent via email or postal mail.
Claim Processing
- All valid claims will be processed within 1 (one) week of receipt.
- A decision will be communicated within 10 (ten) days after claim submission.
Claim Rejection
A claim may be rejected if:
- It is not supported by purchase and shipping documentation.
- It is submitted after the allowable claim period without approved extension.
- Required photographic evidence and explanation are missing or incomplete.
Guarantee Coverage
Our guarantee includes product replacement or credit toward future orders. Please note:
- It does not cover shipping fees, restocking costs, or other incidental expenses.
Let’s Work Together
We are open to discussing your target price range, order quantity, lead time, and any other specifications. Our goal is to provide the best solution to suit your needs.
Please don’t hesitate to reach out — Your satisfaction is our priority!